Contact Stridekick's Support Team for any technical issues or platform questions - we're here to help! You can access the Customer Support Team in-app (on your mobile device or through our website) or via email! Follow the steps below to get in touch.
Contact Customer Support via the Mobile App
From your dashboard in the mobile app, tap the menu bars at the top left corner and then select the green Message support button at the bottom of the utility panel. Select New conversation to start a new conversation with our support team, or search for articles from our Help Center to find an answer yourself.
Contact Customer Support via the Web
On web, click the orange chat icon in the lower right to get in touch with support.
Contact Customer Support via Email
Send an email to: firstname.lastname@example.org
What to include in your message
When contacting our Support Team, make sure to be as detailed as possible. Please include the below information in your request:
- Your name and company name
- A detailed description of what the issue is
- List the steps in which you've taken to encounter this issue
- Screenshots (if applicable)