If the Health app isn’t syncing to Stridekick and you’ve already learned how to sync the Health app to Stridekick, you’ll first need to determine whether activity data is correct in the Health app. 

Steps, distance, and minutes data should be correct here:

If activity data is correct in the Health app but isn't syncing to Stridekick, please confirm that you’ve given Stridekick access to that data:

  1. Open your phone's Settings > Privacy > Health > Stridekick
  2. Make sure all options are toggled "On" or are highlighted in green

If no steps are showing in the Health app, please make sure the pedometer function in your iPhone is on to allow steps to collect and sync to Stridekick:

  1. Open your phone's Settings > Privacy > Motion & Fitness
  2. Make sure all options are "on" or green!

If steps from your Polar, Pebble, or Xiaomi, or other device or app aren’t showing in the Health app, then you’ll need to troubleshoot the connection between your specific device and the Health app. 

Need More Help?

If you’ve confirmed your pedometer function is on, allowed Stridekick to access your data, and you're still having trouble syncing, please reach out to our Support Team by clicking the orange chat icon at the bottom right of your screen for more help.

Did this answer your question?