Apple Watch users: An important note on active minutes

We are investigating reports of inaccurate active minute totals in Stridekick from Apple Watch users. Please read for more info.

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Written by Stridekick Team
Updated over a week ago

Update from Nov. 9, 2022:

Our team has released an update that allows Apple Watch users to resume syncing as expected. The latest update is version 2.4.7 and can be downloaded from the Apple App Store. If you do not see the update in the App Store at this time, please check again later. The update may take some time to appear for your device.

Update from Nov. 7, 2022:

Our team has received several reports from Apple Watch users that their active minute data is not syncing accurately to Stridekick at this time.

We believe the discrepancies are a result of the recent time change from daylight savings time to standard time.

We are actively working to release a fix for this experience. Thanks in advance for your patience.

FAQs

How can I correct my totals?

Please contact our support team to notify us that your active minute totals were not syncing correctly to MoveSpring. Our support team can assist with adjusting your active minute data for any impacted dates within the past 30 days.

Does this impact the ability to sync steps or distance to Stridekick from an Apple Watch?

No, this only impacts active minutes from an Apple Watch being sent to Stridekick. If you are having trouble syncing your steps or distance from your Apple Watch, please see this article.

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