Need help with syncing, challenges, or something else in the app? Our Support Team is here for you!
After you’ve checked the Stridekick Help Center, you can message us directly through the mobile app, Help Center, or Stridekick website.
We’re happy to help with technical issues, account questions, or anything that’s not working quite right.
📝 Before You Reach Out
To help us solve your issue quickly, please include:
✅ The email address linked to your Stridekick account
🧠 A detailed description of the issue
📲 The device or wearable you are using
🔁 Steps you’ve already taken to troubleshoot
📸 Screenshots, if possible (they’re super helpful!)
📲 How to Contact Support in the Mobile App
Go to your Dashboard
Tap the menu bars (☰) in the top-left corner
Scroll down and tap Message support (blue button)
From there:
You can search our Help Center for answers
If you don’t find what you need, just scroll down to start a conversation with our Support Team
💡 Pro Tip
The more details you provide, the faster we can help!