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How Do I Contact Customer Support?

Follow these steps to contact our support team with questions about the Stridekick platform

Stridekick Team avatar
Written by Stridekick Team
Updated over 2 weeks ago

Need help with syncing, challenges, or something else in the app? Our Support Team is here for you!

After you’ve checked the Stridekick Help Center, you can message us directly through the mobile app, Help Center, or Stridekick website.

We’re happy to help with technical issues, account questions, or anything that’s not working quite right.


📝 Before You Reach Out

To help us solve your issue quickly, please include:

  • ✅ The email address linked to your Stridekick account

  • 🧠 A detailed description of the issue

  • 📲 The device or wearable you are using

  • 🔁 Steps you’ve already taken to troubleshoot

  • 📸 Screenshots, if possible (they’re super helpful!)


📲 How to Contact Support in the Mobile App

  1. Go to your Dashboard

  2. Tap the menu bars (☰) in the top-left corner

  3. Scroll down and tap Message support (blue button)

From there:

  • You can search our Help Center for answers

  • If you don’t find what you need, just scroll down to start a conversation with our Support Team


💡 Pro Tip

The more details you provide, the faster we can help!

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