Already connected and synced your Fitbit, but still not seeing steps in Stridekick? Here are the most common reasons (and fixes!) to get things back on track.
🔁 Problem 1: Your Fitbit connection expired
Your Fitbit token may have expired or been revoked, which stops Stridekick from being able to sync your data.
✅ Fix: Reconnect your Fitbit device in Stridekick to generate a fresh authorization token.
To reconnect Fitbit:
Open the Stridekick app
Tap the ☰ menu bars in the top left
Tap My Device
Tap the device name and choose Fitbit
Follow the prompts to log into your Fitbit account
Ensure you enable all permissions requested during setup to avoid syncing problems
☁️ Problem 2: Fitbit isn’t syncing to the cloud
Stridekick pulls your steps from fitbit.com, not directly from your watch or the Fitbit app. If Fitbit hasn’t uploaded your data to their cloud, Stridekick won’t see it either.
✅ Fix:
Log in at fitbit.com (not the app)
Check that your steps appear correctly there
If no steps appear → reach out to Fitbit Support*
If steps are there, try the following:
Hard-close your Fitbit app
Reopen it and sync again
Then open Stridekick and tap Sync
*Note that occasional syncing delays may occur due to Fitbit's server loads. These delays can take up to 24 hours to resolve.
💡 Pro tip: You can check Fitbit’s system status at status.fitbit.com
🔄 Problem 3: You connected the wrong Fitbit account
You may have accidentally created or connected to the wrong Fitbit account during sign-up.
✅ Fix: Confirm and reconnect the right Fitbit account:
Open your Fitbit app
Tap your profile picture
Scroll to Privacy and Security > tap Security and Login
Check the email listed under Change Email—this is the account that holds your data
Then, return to Stridekick and reconnect using that exact email:
Tap ☰ > My Device > Reconnect Fitbit
If you still see “Fitbit Unknown” on your profile, you may still be connected to the wrong account—try again using any other possible Fitbit emails.
🕒 Check Your Time Zone
A wrong time zone can cause syncing issues or misaligned step totals.
To check on the mobile app:
Tap ☰ menu bars on your Dashboard
Tap Settings
Scroll down to the Time zone field and adjust if needed
🔍 Advanced Troubleshooting Steps
If syncing issues persist after trying the basic fixes, the following advanced steps may help:
🔧 Problem: Fitbit Linked to a Different Stridekick Account
Sometimes your Fitbit may be connected to another Stridekick account, which can block syncing.
✅ Fix:
Go to fitbit.com and check if Stridekick is connected.
If you're signed into the wrong Fitbit account, disconnect it and reconnect using the correct login.
Make sure your Fitbit is only connected to your current Stridekick account.
🔁 Problem: Outdated App or Software Version
Outdated app versions may prevent Fitbit and Stridekick from communicating properly.
✅ Fix:
Uninstall and reinstall the Stridekick app.
Check the App Store or Google Play Store for updates to both Stridekick and the Fitbit app.
After reinstalling, restart your device to ensure a clean start.
🔒 Problem: Permissions Not Enabled
Stridekick needs certain permissions from Fitbit to sync your steps and activity data. If these are turned off, syncing won’t work.
✅ Fix:
Open the Stridekick app > tap the menu (☰) > Settings > Wearable Devices.
Tap Fitbit and make sure all permissions (steps, activity, heart rate, etc.) are enabled.
If everything is already enabled, try disconnecting and reconnecting Fitbit. Wait a few minutes before reconnecting.
🧪 Still not syncing? Try an indirect sync method.
As a last resort, you can sync Fitbit data through a third-party connection:
Connect Fitbit to Apple Health or Google Health Connect using another app or integration.
Then connect that service to Stridekick to transfer your data.
This workaround may not support all data types, but it can be helpful if direct syncing fails.
💬 Still Need Help?
If your Fitbit is syncing to the cloud, you’re using the correct account, and you’ve tried reconnecting—but steps still aren’t coming through—message our Support Team.
We’ll get you sorted! Just let us know:
The email on your Stridekick account
What device you’re using
The dates missing steps
And any screenshots, if possible
Happy syncing!