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Fitbit Isn’t Syncing to Stridekick? Let's Fix That.

What to try if your Fitbit steps aren’t showing in Stridekick

Stridekick Team avatar
Written by Stridekick Team
Updated this week

Already connected and synced your Fitbit, but still not seeing steps in Stridekick? Here are the most common reasons (and fixes!) to get things back on track.

🔁 Problem 1: Your Fitbit connection expired

Your Fitbit token may have expired or been revoked, which stops Stridekick from being able to sync your data.

✅ Fix: Reconnect your Fitbit device in Stridekick to generate a fresh authorization token.

To reconnect Fitbit:

  • Open the Stridekick app

  • Tap the ☰ menu bars in the top left

  • Tap My Device

  • Tap the device name and choose Fitbit

  • Follow the prompts to log into your Fitbit account

☁️ Problem 2: Fitbit isn’t syncing to the cloud

Stridekick pulls your steps from fitbit.com, not directly from your watch or the Fitbit app. If Fitbit hasn’t uploaded your data to their cloud, Stridekick won’t see it either.

✅ Fix:

  1. Log in at fitbit.com (not the app)

  2. Check that your steps appear correctly there

    • If no steps appear → reach out to Fitbit Support

    • If steps are there, try the following:

      • Hard-close your Fitbit app

      • Reopen it and sync again

      • Then open Stridekick and tap Sync

💡 Pro tip: You can check Fitbit’s system status at status.fitbit.com

🔄 Problem 3: You connected the wrong Fitbit account

You may have accidentally created or connected to the wrong Fitbit account during sign-up.

✅ Fix: Confirm and reconnect the right Fitbit account:

  1. Open your Fitbit app

  2. Tap your profile picture

  3. Scroll to Privacy and Security > tap Security and Login

  4. Check the email listed under Change Email—this is the account that holds your data

Then, return to Stridekick and reconnect using that exact email:

  • Tap ☰ > My Device > Reconnect Fitbit

  • If you still see “Fitbit Unknown” on your profile, you may still be connected to the wrong account—try again using any other possible Fitbit emails.

🕒 Check Your Time Zone

A wrong time zone can cause syncing issues or misaligned step totals.

To check on the mobile app:

  • Tap ☰ menu bars on your Dashboard

  • Tap Settings

  • Scroll down to the Time zone field and adjust if needed

💬 Still Need Help?

If your Fitbit is syncing to the cloud, you’re using the correct account, and you’ve tried reconnecting—but steps still aren’t coming through—message our Support Team.

We’ll get you sorted! Just let us know:

  • The email on your Stridekick account

  • What device you’re using

  • The dates missing steps

  • And any screenshots, if possible

Happy syncing!

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