If you’ve already followed the steps to connect and sync Samsung Health to Stridekick but your steps, distance, or active minutes still aren’t syncing, follow the troubleshooting steps below.
The most reliable way to connect Samsung Health to Stridekick is through Health Connect, a free Android app that securely shares data between your health and fitness apps. Whether you’re using the Samsung Health app on your phone or tracking with a Galaxy Watch, Health Connect is the best way to make sure your steps, distance, and active minutes sync smoothly.
Already connected Health Connect to Stridekick, but your steps aren’t syncing?
No worries—we’ll walk you through common fixes to get things working again.
✅ First, Check App Permissions
Stridekick can’t sync data unless it has permission to read it from Health Connect.
To check:
Open the Health Connect app on your phone
Tap App permissions under Permissions and data
Look for Stridekick in the list
Tap it and make sure all permissions are turned ON
🔍 You can also tap the 🔎 search icon in the top right to quickly find Stridekick.
🔄 Still Not Syncing? Try This:
Sometimes sync doesn’t start properly.
Try this quick reset:
Go to Health Connect > App permissions
Turn permissions for Stridekick off
Wait a few seconds
Turn permissions back on
Then reopen Stridekick and wait for the sync message to appear.
🚷 Seeing Incorrect Step Counts?
This can happen when multiple apps write data to Health Connect at the same time (like Samsung Health and another fitness tracker).
Fix It By:
Deleting inaccurate data from Health Connect manually
Limiting which app writes each type of data (e.g., let only Samsung Health write step data)
📊 Set App Priority for Data Sources
You can tell Health Connect which app’s data to trust when there are conflicts.
For Android 14+:
Open Settings > Security & privacy > Privacy > Health Connect
Tap Manage data > Data sources and priority
Choose a category (like Steps)
Drag to reorder which app has top priority
For Android 13 and below:
Open Settings > Apps > All apps > Health Connect > Open
Tap Manage data > Data sources and priority
Select a category
Drag to reorder app priority
🔒 How to Remove Permissions (Optional)
If you only want one app to write certain data (like steps), you can turn off access for others.
To do this:
Open the Health Connect app
Tap App permissions
Select an app
Toggle Allow all ON or OFF
To remove access for all apps:
Tap Remove access for all apps at the bottom of the App permissions page
🌍 Double-Check Your Time Zone
An incorrect time zone in Stridekick can cause syncing issues.
In the mobile app:
Tap the 3 bars in the upper left
Go to Settings
Scroll to Time Zone and update if needed
On the website:
Click your profile icon
Select Settings
Scroll to Time Zone and adjust
⚠️ Not seeing active minutes?
Active Minutes are only available if you're using a wearable device with a heart rate sensor, like a Fitbit, Garmin, or Samsung Watch. That’s because Active Minutes are based on your elevated heart rate during activity, not just steps or movement.
Important: If you’re syncing through Health Connect (like with a Pixel or Android phone only), Active Minutes aren’t supported. Health Connect doesn’t pass along the heart rate data needed to calculate them.
Want to manually track Active Minutes instead? Reach out to our team and we can enable manual entry for you.
💬 Still Stuck?
Make sure you're using the latest version of the app.
The easiest way to do this? Delete Stridekick and redownload it from Google Play.
This ensures you’ve got all the latest bug fixes and improvements.
If you've tried all the steps above and your data still isn’t syncing, tap the chat icon in the bottom right corner of your screen to reach our Support Team. We're here to help!