Already connected Health Connect to Stridekick, but your steps aren’t syncing?
No worries—we’ll walk you through common fixes to get things working again.
✅ Step 1: Check App Permissions
Stridekick can’t sync data unless it has permission to read it from Health Connect.
To check:
Open Health Connect on your phone.
Tap App permissions under Permissions and data.
Find and tap Stridekick.
Make sure all permissions are turned ON — especially Steps and Distance.
🔍 Tip: Use the 🔎 search icon in the top right to quickly find Stridekick.
If permissions look good, do the same for your tracking app (Google Fit, Fitbit, or Samsung Health):
Make sure it has Read + Write access for Steps, Distance, and Exercise.
Make sure Stridekick has Read access for those same data types.
💡 Scroll all the way down — check both Read allowed and Write allowed sections.
If your tracker isn’t listed, it isn’t connected yet. Reopen your tracker app and follow its prompts to connect it to Health Connect.
⚙️ Step 2: Check Data Type Permissions
Sometimes specific data types (like Steps or Distance) aren’t toggled on.
To confirm:
Open Health Connect.
Under Permissions and data, tap Data and access.
Tap a data type (for example, Steps or Distance).
Check which apps can Read and Write that data.
If Stridekick isn’t listed as a reader, go back to App permissions and enable it.
💡 You can tap any app listed under “Read” or “Write” to adjust its permissions directly.
🌍 Step 3: Double-Check Your Time Zone
An incorrect time zone in Stridekick can prevent your steps from syncing properly.
Tap the 3 bars in the upper left corner.
Go to Settings → Time Zone.
Update if needed.
🚷 Seeing Incorrect Step Counts?
If your step counts look wrong, multiple apps may be writing to Health Connect at once.
To fix it:
Open Settings → Security & privacy → Privacy → Health Connect (Android 14+).
For older devices: Settings → Apps → Health Connect → Open.
Tap Manage data → Data sources and priority.
Choose a category (like Steps).
If data still looks off:
Delete inaccurate entries from Health Connect manually.
Limit which apps write each type of data (e.g., let only Samsung Health write step data).
Make sure you’re not logging steps from two trackers at once.
Active Minutes Not Syncing?
Health Connect doesn’t pass along the data needed for Stridekick to calculate Active Minutes, so these won’t appear automatically.
If you’d like to track them manually, reach out to our Support Team — we can enable manual entry for you.
Manage or Remove Permissions (Optional)
To limit which apps write specific data:
Open Health Connect → App permissions.
Tap an app to adjust what it can Read or Write.
Toggle permissions ON or OFF as needed.
To remove access for all apps:
Scroll to the bottom of the App permissions page and tap Remove access for all apps.
💬 Still Stuck?
Make sure you’re using the latest version of Stridekick.
The easiest way to confirm? Delete and redownload it from Google Play — this ensures you’ve got all the latest fixes.
If you’ve tried all the above and your data still isn’t syncing, contact our Support Team with the following:
Your phone model
Your Android version
Your tracking app (Fitbit, Samsung Health, or Google Fit)
Your Stridekick app version
Screenshots of your Health Connect permissions for both apps
We’ll help you get back up and stepping in no time. 👟