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Google Health Connect Isn’t Syncing to Stridekick? Let’s Fix That.

What to do if Health Connect isn’t syncing with Stridekick

Stridekick Team avatar
Written by Stridekick Team
Updated this week

Already connected Health Connect to Stridekick, but your steps aren’t syncing?
No worries—we’ll walk you through common fixes to get things working again.

✅ First, Check App Permissions

Stridekick can’t sync data unless it has permission to read it from Health Connect.

To check:

  1. Open the Health Connect app on your phone

  2. Tap App permissions under Permissions and data

  3. Look for Stridekick in the list

  4. Tap it and make sure all permissions are turned ON

🔍 You can also tap the 🔎 search icon in the top right to quickly find Stridekick.

🔄 Still Not Syncing? Try This:

Sometimes sync doesn’t start properly.
Try this quick reset:

  1. Go to Health Connect > App permissions

  2. Turn permissions for Stridekick off

  3. Wait a few seconds

  4. Turn permissions back on

Then reopen Stridekick and wait for the sync message to appear.

🚷 Seeing Incorrect Step Counts?

This can happen when multiple apps write data to Health Connect at the same time (like Samsung Health and another fitness tracker).

Fix It By:

  • Deleting inaccurate data from Health Connect manually

  • Limiting which app writes each type of data (e.g., let only Samsung Health write step data)

📊 Set App Priority for Data Sources

You can tell Health Connect which app’s data to trust when there are conflicts.

For Android 14+:

  1. Open Settings > Security & privacy > Privacy > Health Connect

  2. Tap Manage data > Data sources and priority

  3. Choose a category (like Steps)

  4. Drag to reorder which app has top priority

For Android 13 and below:

  1. Open Settings > Apps > All apps > Health Connect > Open

  2. Tap Manage data > Data sources and priority

  3. Select a category

  4. Drag to reorder app priority

🔒 How to Remove Permissions (Optional)

If you only want one app to write certain data (like steps), you can turn off access for others.

To do this:

  1. Open the Health Connect app

  2. Tap App permissions

  3. Select an app

  4. Toggle Allow all ON or OFF

To remove access for all apps:

  • Tap Remove access for all apps at the bottom of the App permissions page

🌍 Double-Check Your Time Zone

An incorrect time zone in Stridekick can cause syncing issues.

In the mobile app:

  1. Tap the 3 bars in the upper left

  2. Go to Settings

  3. Scroll to Time Zone and update if needed

On the website:

  1. Click your profile icon

  2. Select Settings

  3. Scroll to Time Zone and adjust

💬 Still Stuck?

We've got you! If you’ve tried the steps above and your data still isn’t syncing, hit the chat icon in the bottom right corner of your screen to talk to our Support Team.

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