🔄 How Syncing Works
If you’ve already connected Samsung Health → Health Connect → Stridekick, your steps will sync automatically.
Your data moves in this order:
Samsung Health → Health Connect → Stridekick
Samsung Health collects data from your phone or Galaxy Watch.
Health Connect securely shares that data with Stridekick.
Stridekick displays your steps and progress in challenges.
💡 Syncs aren’t instant — they depend on when Samsung Health last updated.
🕓 When Your Data Syncs
Samsung Health sends updates to Health Connect (and then Stridekick) when you:
Reconnect your Galaxy Watch to your phone
Open Samsung Health on your phone
Pull down to refresh the Samsung Health home screen
💡 After that, open Stridekick to refresh your challenge data.
📊 What to Expect from Samsung Health
✅ Steps: Always shared with Stridekick if permissions are enabled
⚠️ Distance: Only shared when you log an exercise in Samsung Health (like a Walk or Run). See steps below.
❌ Active Minutes: Unfortunately Health Connect does not send over the data needed to support Active Minutes
🏃♀️ How to Log an Exercise in Samsung Health
To make sure distance data is shared:
Open the Samsung Health app.
Tap Exercise.
Choose your activity type (e.g., Walk, Run, Bike).
Tap Start to begin tracking.
👉 Need more help? See Samsung’s guide: How do you log an exercise in Samsung Health?
🧩 Sync Checklist
If your steps aren’t showing up:
Check permissions:
Open Health Connect → App permissions → make sure both Samsung Health and Stridekick have all permissions ON.Refresh Samsung Health:
Open the app and swipe down on the home screen.Refresh Stridekick:
Open Stridekick to trigger a sync.Check your internet connection.
🧠 Pro Tip: Force a Fresh Sync
If you notice a delay:
Refresh Samsung Health.
Wait 1–2 minutes.
Open Stridekick again.
Your latest steps should appear after this refresh.
❗ Still Need Help?
If syncing still isn’t working:
Restart your phone
Check for app updates in the Play Store
Visit our troubleshooting guide or contact Stridekick Support with screenshots of your Health Connect permissions
👉 Haven’t connected Samsung Health yet? Follow our setup guide here.