If your iPhone’s Health app isn’t syncing to Stridekick and you’ve already learned how to sync the Health app to Stridekick, here are the steps to troubleshoot:
✅ Step 1: Check Your Data in the Health App
Open the Apple Health app and confirm that your steps and distance data are showing correctly.
❗Note: Apple Health does not record or send active minutes. Learn more about active minutes here.
🔓 Step 2: Confirm Stridekick Has Permission
Make sure Stridekick is allowed to read your Health data:
Open your iPhone’s Settings
Tap Privacy & Security > Health > Stridekick
Ensure all options are toggled on or green
📏 Step 3: Confirm Motion & Fitness is Enabled
If your Health app isn’t recording any steps, check that your iPhone is allowed to collect movement data:
Open Settings
Tap Privacy & Security > Motion & Fitness
Make sure Fitness Tracking and Health are toggled on
🔁 Step 4: Troubleshoot Third-Party Device Syncing
If you're using a device or app like Polar, Pebble, or Xiaomi to send data to Apple Health but don’t see steps, you’ll need to troubleshoot the connection between that device and Apple Health directly.
⏰ Step 5: Check Your Time Zone in Stridekick
Incorrect time zones can affect syncing. To confirm:
From the Stridekick dashboard, tap the ☰ menu in the upper left corner
Tap Settings
Scroll to Time Zone and tap to adjust if needed
💬 Need More Help?
If you’ve confirmed your pedometer function is on, granted Stridekick permission to access your Health data, and are still having trouble, reach out to our Support Team—we’re happy to help!