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Garmin Isn't Syncing to Stridekick? Let's Fix That.

What to do if your Garmin isn't syncing to Stridekick

Stridekick Team avatar
Written by Stridekick Team
Updated yesterday

If your Garmin device isn’t syncing to Stridekick and you’ve already learned how to sync your Garmin to Stridekick, here are a few common reasons why and how to fix them.

🕐 It’s My First Day, and I See Fewer Steps Than Expected

Garmin only allows Stridekick to pull in steps recorded after you connect your account.

📌 Example: If you connect your Garmin at 2:00 PM, Stridekick will only get your steps from 2:00 PM onward that day.

This is expected and will resolve on your second day of syncing.

🔁 It’s Been a Couple Days, and My Steps Still Aren’t Showing

If it’s been more than a day, here’s what to check:

✅ Step 1: Confirm Your Steps Are in Garmin Connect

Garmin sends data to Stridekick via your Garmin Connect account. Open the Garmin Connect website and log in.

  • If you don’t see your steps there, your Garmin device may not be syncing properly.

  • If steps are showing, proceed to the next step.

✅ Step 2: Make Sure You Connected the Right Garmin Account

To verify:

  1. Go to Garmin Connect

  2. Click your profile icon in the upper right corner

  3. Select Account Settings > Account Information

  4. Check the email listed at the top — this is the account connected to your steps

Back in the Stridekick app, disconnect and reconnect Garmin using that same email.

✅ Step 3: Confirm Stridekick Has Permission to Access Your Data

  1. Go to Garmin’s Connected Apps page

  2. Scroll to Stridekick

  3. Make sure Daily Health Stats is toggled on (green)

✅ Step 4: Ensure Your Device Tracks All-Day Activity

Stridekick works best with Garmin devices that continuously track steps. If your device only tracks activity during workouts (not throughout the day), it may not sync properly.

⏰ Check Your Time Zone in Stridekick

If your time zone in Stridekick is incorrect, it can cause delays or prevent syncing. To confirm:

  1. Open the Stridekick mobile app

  2. Tap the ☰ menu in the top left

  3. Tap Settings

  4. Scroll to Time Zone and update if needed

💬 Need More Help?

If you’ve confirmed your steps are showing in Garmin Connect, you're using the correct account, and Stridekick has access—
👉 Contact our Support Team. We’re happy to help!

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