If your Withings device isn’t syncing to Stridekick and you’ve already learned how to sync your Withings to Stridekick, here are the most common issues and how to fix them:
🔄 Your Authorization Token Expired or Was Revoked
Solution: Reconnect your Withings device in the Stridekick app. This will generate a new authorization token and re-establish the connection so Stridekick can access your steps.
🔗 You Connected the Wrong Withings Account
Solution:
Confirm the email address associated with your active Withings account (the one where your steps are showing).
Open the Stridekick app.
Navigate to your device settings and reconnect Withings, using the correct email tied to your step-tracking account.
If you're unsure which account your data is tied to, log into your Withings Health Mate app and verify the email in your account profile.
⏰ Check Your Time Zone Setting
Incorrect time zones can impact syncing accuracy. Here's how to verify your time zone in the Stridekick mobile app:
Tap the ☰ menu in the upper left corner of your dashboard
Tap Settings
Scroll to Time Zone and update it if needed
💬 Need More Help?
If:
You’ve confirmed steps are showing in your Withings app
You’ve reconnected the correct account
You’ve verified your time zone
…and syncing is still not working, please reach out to our Support Team. We’re happy to help!