Here is a quick overview of how Stridekick works:

Stridekick pulls your steps from your device's cloud, not your device directly, so you have to sync to your devices app to get your steps to Stridekick.

We check in with your device's cloud about every 10 minutes to see if you have synced anything new and when we find new data, we fetch any new data from the past week's data (approximately) since your most recent sync and pull it into Stridekick. "Force Sync" in our system forces Stridekick to check with your device's cloud instantly rather than waiting for the automatic check to happen.  

This means if you go more than a few days between syncs to your device app, we might miss some steps. We do this because we want to encourage everyone to sync regularly. Being in a challenge with someone who hasn't synced isn't very motivating or fun at all!

To Start, Check Your Time Zone Setting
If your time zone in Stridekick isn't correct, this could be causing your syncing issues. Double-check your time zone by following the steps below:

Mobile App

  1. From the dashboard, tap the 3 horizontal bars in the upper left corner
  2. Tap Settings
  3. Scroll down to the time zone field and tap to adjust if needed

Website (app.stridekick.com)

  1. Click on your profile icon in the upper right corner
  2. Click Settings
  3. Scroll down to the time zone field and click to adjust if needed

If you forgot to sync or still have missing steps, don't panic! 

Contact our support team for assistance by following the steps linked here

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