Once youāve upgraded to Pro, you might want to change or check on your subscription details from time to time. The good news? If you upgraded through the app, itās all easily managed through your deviceās app storeāeither Apple or Google.
This includes canceling your subscription if needed, ensuring you have control over your billing and access preferences.
Stridekick Pro subscriptions are monthly and can be canceled at any time without penalties. After cancellation, you retain access to Pro features until the end of your current billing cycle. Refunds are managed by the platform where the subscription was purchased (e.g., Apple, Google Pay).
If you purchased your subscription outside of app stores (e.g., via a Stripe link or through our sales team), contact Stridekick support or your dedicated Account Manager to request cancellation.
For Friends and Family Plans (10, 20, 50 Participants)
š§ Managing Your Subscription on iPhone:
Option 1
Open your iPhone Settings
Tap your Apple ID (your name at the top)
Tap Subscriptions
Find and select Stridekick
From here you can:
View your current plan
Switch to a different plan
Cancel or resubscribe
Option 2
Open the Stridekick app
Tap the ā° menu icon in the top left corner
Tap the āManage Subscription buttonā
From here you can:
View your current plan
Switch to a different plan
Cancel or resubscribe
š§ Managing Your Subscription on Android:
Option 1
Open the Google Play Store
Tap your profile icon
Go to Payments & Subscriptions ā Subscriptions
Select Stridekick
From here you can:
View your current plan
Cancel your subscription
Option 2
Open the Stridekick app
Tap the ā° menu icon in the top left corner
Tap the āManage Subscription buttonā
From here you can navigate to pages where you can:
View your current plan
Switch to a different plan
Cancel or resubscribe
š” Need to update billing info?
Your billing and payment method is managed by the App Store or Google Play, not Stridekick directly. If you need to change your payment method or fix a billing issue, do that in your phone subscription settings.
FAQs
What happens after I cancel my subscription?
You will retain access to all Pro features until the end of your current billing cycle. After that, your account will revert to the free tier.
ā
āCan I cancel my subscription immediately to stop future charges?
Yes, you can request immediate cancellation to prevent further charges. However, you will still have access to Pro features until the end of the billing cycle.
ā
āHow do I request a refund after cancellation?
Refunds are managed by the platform where the subscription was purchased. For Apple, visit reportaproblem.apple.com. For Google, follow the refund process in your Google account or the Stridekick app. For direct purchases, contact Stridekick support.
ā
āCan I manage or cancel my subscription on my phone? Yes, you can manage or cancel your subscription through your deviceās app subscription settings (e.g., App Store or Google Play).
For Unlimited Plans (51+ Participants)
If you have an unlimited plan, youāll need to contact your Account Manager to manage or cancel your subscription.