If you purchased your subscription through the Stridekick mobile app (Apple App Store or Google Play) and need a refund, youāll need to request it directly through Apple or Google.
Because in-app subscriptions are processed by the app stores, Stridekick isnāt able to issue refunds or access billing details.
ā ļø Important: This article only applies to subscriptions purchased in the app.
If you purchased your plan another way (for example, via Stripe or through an organization), please contact us directly and weāll help you out.
š Request a refund from Apple
If you subscribed on an iPhone or iPad, your payment is handled by Apple.
Steps to request a refund
Go to reportaproblem.apple.com
Sign in with your Apple ID
Find the subscription charge
Select Request a refund
Choose a reason and submit
What to expect
Apple reviews each request individually
Refund approval is not guaranteed
If approved, refunds are typically processed within a few days
š¤ Request a refund from Google Play
If you subscribed on Android, your payment is handled by Google Play.
Steps to request a refund
Go to play.google.com/store/account
Navigate to Payments & Subscriptions
Select your subscription
Choose Report a problem
Submit your request
What to expect
Google reviews refund requests case-by-case
In some cases, refunds may be issued automatically depending on timing
Processing times can vary
š” A quick note on upgrades
If you upgraded your plan:
Apple usually issues a prorated refund automatically
Google Play usually applies a credit instead
If you still believe something is incorrect, you can request a refund using the steps above.
ā FAQ
Does this apply to all subscriptions?
Noāthis article only applies to subscriptions purchased through the mobile app (Apple or Google Play). If you purchased another way, contact us directly.
Can Stridekick issue my refund?
No. Since in-app subscriptions are managed by Apple and Google, we donāt have the ability to process refunds.
How long does a refund take?
Apple: Typically a few days after approval
Google Play: Varies depending on the request
Will I definitely get a refund?
Not always. Refunds are reviewed and approved by Apple or Google based on their policies.
I upgradedāshould I still request a refund?
Usually no.
Apple automatically refunds unused time
Google Play applies a credit
If something doesnāt look right, you can still submit a request.