If your Garmin device isn’t syncing to Stridekick and you’ve already learned how to sync your Garmin to Stridekick, here are a few common reasons why and how to fix them.

🕐 It’s My First Day, and I See Fewer Steps Than Expected

Garmin only allows Stridekick to pull in steps recorded after you connect your account.

📌 Example: If you connect your Garmin at 2:00 PM, Stridekick will only get your steps from 2:00 PM onward that day.

This is expected and will resolve on your second day of syncing.

🔁 It’s Been a Couple Days, and My Steps Still Aren’t Showing

If it’s been more than a day, here’s what to check:

Basic Troubleshooting Steps

Press Sync Buttons:
- Open the Garmin Connect app on your mobile and press the sync button to ensure your activity data is updated in Garmin Connect.
- Next, open the Stridekick app and press the sync button there to transfer data from Garmin to Stridekick.
Restart Apps:
- Close and reopen both the Garmin and Stridekick apps. Restarting the apps can resolve temporary connectivity glitches.
Check for Updates:
- Ensure both the Garmin app and Stridekick are up to date.
- Confirm that your Garmin device firmware is also running on the latest version.
Wait for Server Resolutions:
- Many syncing problems are caused by Garmin server outages or high traffic.
- Visit Garmin's official status page or online forums to verify if there are known server outages
- If there is an ongoing server issue, you may need to wait until it is resolved before syncing will work properly

Common Causes of Syncing Issues

Temporary Garmin Server Problems: Many syncing problems occur when Garmin’s servers experience high traffic or outages. These issues are typically temporary and resolve once server functionality is restored.
Outdated Apps or Device Software: Using outdated versions of the Garmin app, Stridekick app, or device firmware may hinder effective syncing.
Connection Errors: Initial connection setup issues may prevent stable syncing.

✅ Step 1: Confirm Your Steps Are in Garmin Connect

Garmin sends data to Stridekick via your Garmin Connect account. Open the Garmin Connect website and log in.

If you don’t see your steps there, your Garmin device may not be syncing properly.
If steps are showing, proceed to the next step.

✅ Step 2: Make Sure You Connected the Right Garmin Account

To verify:

Go to Garmin Connect
Click your profile icon in the upper right corner
Select Account Settings > Account Information
Check the email listed at the top — this is the account connected to your steps

Back in the Stridekick app, disconnect and reconnect Garmin using that same email. For reconnection issues, consider switching to mobile data instead of Wi-Fi during the reconnection process. Alternatively, if app-based reconnection fails, visit the Garmin website to reconnect, as this method may bypass app-specific errors. Refreshing the connection between Garmin and Stridekick often resolves syncing issues, as temporary disruptions can occur in the integration between the platforms.

✅ Step 3: Confirm Stridekick Has Permission to Access Your Data

Go to Garmin’s Connected Apps page
Scroll to Stridekick
Make sure Daily Health Stats is toggled on (green)

✅ Step 4: Ensure Your Device Tracks All-Day Activity

Stridekick works best with Garmin devices that continuously track steps. If your device only tracks activity during workouts (not throughout the day), it may not sync properly.

⏰ Check Your Time Zone in Stridekick

If your time zone in Stridekick is incorrect, it can cause delays or prevent syncing. To confirm:

Open the Stridekick mobile app
Tap the ☰ menu in the top left
Tap Settings
Scroll to Time Zone and update if needed

💬 Need More Help?

If you’ve confirmed your steps are showing in Garmin Connect, you're using the correct account, and Stridekick has access—👉 Contact our Support Team. We’re happy to help!

Frequently Asked Questions

Q: Why do I need to sync manually instead of automatically?

A: This might happen during periods of Garmin server delays or connectivity issues. Manual syncing works as a temporary solution. Automatic syncing should resume once the issue is resolved.

Q: Why don't my runs or steps appear in Stridekick immediately after syncing?

A: Syncing delays can occur due to high server traffic or syncing errors. To address this, manually sync your Garmin app first, then the Stridekick app. If the issue persists, wait before trying again.

Q: Can I use Stridekick with multiple Garmin devices or accounts?

A: Stridekick only supports syncing with a single Garmin account linked to a single device at a time. Ensure you use matching accounts across platforms.