📣 Important Update for Google Fit Users
Google has officially deprecated the Google Fit Android API, which has caused ongoing syncing issues for many users. In response, Stridekick now supports Google’s new Health Connect platform.
If you were previously syncing to Stridekick through Google Fit, you’ll now need to switch to syncing via Health Connect for a smoother experience. You can follow our Health Connect setup guide to get started.
✅ My Steps Are Showing in Health Connect, But Not in Stridekick
If you're seeing step data in Health Connect, but it’s not syncing into Stridekick:
Open the Health Connect app
Confirm that your preferred fitness app (like Fitbit, Samsung Health, or another) is syncing steps into Health Connect
Double-check that Stridekick is granted permission to read step, distance, and active minute data
Open Health Connect > Tap App permissions > Tap Stridekick > Make sure all permissions are toggled on
Next, reopen the Stridekick app and wait for your steps to sync. You should see a "Last synced" message on your dashboard once your steps are pulled in.
⚠️ Known Health Connect Limitations
Be aware of these technical limitations when using Health Connect:
Active Minutes and Move Minutes: Health Connect cannot read or write active minute data. This means your active or move minutes may display as zero in Stridekick, even when they appear in your fitness app.
If you're specifically tracking active minutes for a challenge, you may need to use a different tracking method like manual activity entry.
⛔ My Steps Aren’t Showing in Health Connect
If your activity data isn’t showing in Health Connect, here are some things to check:
Make sure activity tracking is turned on in your fitness app
Open the app that tracks your steps (e.g., Fitbit or Samsung Health) and sync your data manually
Confirm your Google account is correctly linked
Open the fitness app and verify the Google account listed under settings is the same one syncing to Health Connect
If using Google Health Connect without a wearable device, be aware that Google Health Connect doesn't independently track steps and requires either a connected wearable device or compatible tracking app.
If your step source (like Xiaomi or Pebble) isn’t syncing to Health Connect, you may need to troubleshoot the connection between your device and the fitness app it uses.
If you've tried all that and automatic syncing isn't working for certain metrics, you can try manually adding your activity data.
🔄 Samsung Health Syncing Issues
Samsung Health users may encounter specific syncing challenges:
Missing distance data: If steps sync but distance doesn't, check that Stridekick has permission to read distance data in Samsung Health.
Missing miles from Samsung watch: Verify all permissions are enabled in both Samsung Health and Health Connect for distance metrics.
🌍 Check Your Time Zone in Stridekick
A mismatched time zone setting can sometimes affect what data appears in your challenge.
To check or update your time zone:
Tap the ☰ menu in the upper left corner of the mobile app
Tap Settings
Scroll to the Time Zone field and update if needed
📥 Still Need Help?
If:
You’ve confirmed your data is syncing into Health Connect
Stridekick has permission to read your data
You’ve checked your time zone settings
…and you’re still having syncing issues, we’re here for you!
💬 Contact our Support Team – we’re happy to help troubleshoot.
Please share your:
Email on your Stridekick account
Device you're using
Fitness tracking app you’ve connected
Screenshots, if possible
We’ll get you back to stepping!