🛠 Common Issues & Fixes
📧 Issue 1: Not receiving a verification code email
If you didn’t get a code to sign up or reset your password:
✅ Double-check your email
Make sure there are no typos or extra spaces
Type it in manually instead of using autofill
If you're resetting your password and the email isn’t in our system, no email will be sent (even if it says it was)
📬 Check your spam or junk folder
Look for an email from
[email protected]titled “Your Stridekick Verification Code”
🏢 Using a work email? Try personal instead
Some company servers block verification emails. If possible, use a Gmail or personal email
🔁 Still not seeing it?
Try resending the code (but only once or twice—too many requests may result in a temporary block)
🚫 Issue 2: “Invalid login credentials” error
If you're seeing this message when logging in:
🔑 Forgot your password?
→ Reset it here
📧 Can’t remember your email?
Recheck for typos or extra spaces
Try any other personal/work email addresses you might’ve used
🆘 Still locked out?
Contact our support team with:
Your full name
Any email addresses you might’ve used
Your Stridekick username
❓ Issue 3: “An unknown error occurred”
If you get this error while logging in:
📱 Mobile app: Force close the app and try again
If the error continues, contact our support team.
🔄 Issue 4: “Verification code is incorrect”
If you're seeing this error while entering a code:
🕒 Codes expire after 24 hours, so request a new one if needed
📩 Confirm you are using only the most recent code—older ones won’t work
💬 Need More Help?
Still stuck? We’ve got your back.
Please contact our Support Team and include:
The email address you’re trying to use
A brief description of the issue
📸 Screenshots if possible (super helpful!)
We’ll get you back on track as quickly as we can. Thanks for your patience! 🙌