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Troubleshooting Log in and Sign up Issues in Stridekick

Not receiving a verification code? Seeing an error message? You’re not alone—here are the most common issues and how to fix them.

Updated over 2 weeks ago

🛠 Common Issues & Fixes


📧 Issue 1: Not receiving a verification code email

If you didn’t get a code to sign up or reset your password:

Double-check your email

  • Make sure there are no typos or extra spaces

  • Type it in manually instead of using autofill

  • If you're resetting your password and the email isn’t in our system, no email will be sent (even if it says it was)

📬 Check your spam or junk folder

🏢 Using a work email? Try personal instead

  • Some company servers block verification emails. If possible, use a Gmail or personal email

🔁 Still not seeing it?

  • Try resending the code (but only once or twice—too many requests may result in a temporary block)


🚫 Issue 2: “Invalid login credentials” error

If you're seeing this message when logging in:

🔑 Forgot your password? → Reset it here- Open the app and select 'Forgot Password.'

  • Follow the instructions sent to your email to successfully reset your password.

📧 Can’t remember your email?

  • Recheck for typos or extra spaces

  • Try any other personal/work email addresses you might’ve used

🆘 Still locked out?
Contact our support team with:

  • Your full name

  • Any email addresses you might’ve used

  • Your Stridekick username


❓ Issue 3: “An unknown error occurred”

If you get this error while logging in:

📱 Mobile app: Force close the app and try again

If force-closing doesn't work, try reinstalling the app completely:

  1. Uninstall your current Stridekick app

  2. Restart your device

  3. Install the latest version from your app store

  4. Open the app after reinstalling and attempt to log in again to ensure the issue is resolved

  5. If the error continues, contact our support team.


🔄 Issue 4: “Verification code is incorrect”

If you're seeing this error while entering a code:

🕒 Codes expire after 24 hours, so request a new one if needed📩 Confirm you are using only the most recent code—older ones won’t work


📱 Issue 5: App-related login or registration errors

If you're experiencing general errors when trying to register or log in to the app:

  1. 🔄 Update the Stridekick App
    Outdated app versions often cause registration and login issues

    • Visit your device's app store (Google Play Store or App Store)

    • Search for Stridekick and install any available updates

  2. 🔍 Check for multiple installations
    Having duplicate Stridekick apps can block updates and cause errors

    • Check your device’s app list and remove any duplicates

  3. 🔧 Reinstall the app

    • Uninstall your current Stridekick app

    • Restart your device

    • Install the latest version from your app store


💬 Need More Help?

Still stuck? We’ve got your back.
Please contact our Support Team and include:

  • The email address you’re trying to use

  • A brief description of the issue

  • 📸 Screenshots if possible (super helpful!)

We’ll get you back on track as quickly as we can. Thanks for your patience! 🙌

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