Troubleshoot Syncing from Samsung Health to Stridekick
If Samsung Health (via Samsung's Health Platform) isn’t syncing to Stridekick and you’ve already learned how to sync Samsung Health to Stridekick, you’ll first need to determine whether activity data is correct in Samsung Health. Steps, distance, and minutes data should be correct here:
If your activity data is correct in Samsung Health:
1. Confirm you have the Health Platform app
MoveSpring offers a direct connection to Samsung Health through the Samsung Health Platform app. Requirements to download Samsung's Health Platform app are:
Must have a Samsung phone
Must be on Android 8.0 or higher
If you do not meet these requirements, please click here for alternative options to participate.
2. Grant Samsung Health permission to send Activity to Health Platform
Open the Samsung Health app and select the menu icon > Settings > Connected services:
Select Health Platform and scroll all the way down to the Allow to send section. Toggle on Activity here:
3. Grant Stridekick permission to receive your Activity from Health Platform
Go to Settings on your phone.
Select Apps > Samsung app settings > Health Platform > Stridekick.
Toggle on the Activity permission.
4. Check your time zone settings
If your time zone in Stridekick isn't correct, this can cause syncing trouble. Double-check your time zone in Stridekick by following the steps here.
5. Disconnect and reconnect
Try disconnecting Stridekick and Samsung Health and then reconnecting. To disconnect, you'll need to disable the permission for Stridekick to receive Activity data from Health Platform by following the steps here:
Go to Settings on your phone.
Select Apps > Samsung app settings > Health Platform > Stridekick.
Toggle off the Activity permission. Then, toggle back to on.
If your activity data isn't correct in Samsung Health:
1. Review this troubleshooting guide from Samsung Health
If steps aren't correct in Samsung Health, please refer to this guide from Samsung to troubleshoot your set up in Samsung Health.
Need More Help?
If you've followed the steps above and you're still having trouble syncing, please reach out to our support team by clicking the orange chat icon at the bottom right of your screen.