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Troubleshooting and Support
Troubleshooting and Support
Find answers to common questions and solutions for syncing issues
19 articles in this collection
Written by
Stridekick Team
Important updates for Samsung Health users
Stridekick’s upcoming Health Connect integration and phasing out Health Platform
Written by
Stridekick Team
Updated over a week ago
Common questions
How Do I Contact Customer Support?
Follow these steps to contact our Support Team with questions about the Stridekick platform
Written by
Stridekick Team
Updated over a week ago
Troubleshooting Log in and Sign up Issues in Stridekick
What to do if you're not receiving a verification code email, you're seeing an invalid login credentials error, and more
Written by
Stridekick Team
Updated over a week ago
Identifying Scams or Scammers in Stridekick
When sending direct messages to friends in Stridekick, please be mindful of these tips to stay safe from scam attempts
Written by
Stridekick Team
Updated over a week ago
What are Active Minutes and How Do I Earn Them?
Learn what active minutes are and how to earn them in Stridekick
Written by
Stridekick Team
Updated over a week ago
How Does My Stride Length Affect My Challenge?
Learn how your stride length can impact your activity data in Stridekick
Written by
Stridekick Team
Updated over a week ago
I Have an iPhone 4, 4s, 5 or 5c. What are My Options?
Learn how you can connect to Stridekick with an iPhone 4, 4s, 5, or 5c
Written by
Stridekick Team
Updated over a week ago
How Does Time Zone Affect My Challenges?
Learn how time zone impacts your challenge scores in Stridekick
Written by
Stridekick Team
Updated over a week ago
I Forgot My Password. How Do I Reset My Password?
Use this guide to reset your password on Stridekick
Written by
Stridekick Team
Updated over a week ago
Syncing Issues
I am missing some or all of my steps for a day!
What to do if you are missing steps a day
Written by
Stridekick Team
Updated over a week ago
My Fitbit isn't Syncing to Stridekick
What to try if your Fitbit isn't syncing to Stridekick
Written by
Stridekick Team
Updated over a week ago
My Apple Watch isn’t Syncing to Stridekick
What to do if your Apple Watch isn’t syncing to Stridekick
Written by
Stridekick Team
Updated over a week ago
Google Fit isn’t Syncing to Stridekick
What to do if Google Fit isn’t syncing with Stridekick
Written by
Stridekick Team
Updated over a week ago
My Misfit isn't Syncing to Stridekick
What to do if your Misfit isn’t syncing to Stridekick
Written by
Stridekick Team
Updated over a week ago
Samsung Health (via Samsung’s Health Platform) isn’t Syncing to Stridekick
What to do if Samsung Health via Samsung's Health Platform isn’t syncing with Stridekick
Written by
Stridekick Team
Updated over a week ago
My Withings isn't Syncing to Stridekick
What to do if your Withings device isn't syncing to Stridekick
Written by
Stridekick Team
Updated over a week ago
My iPhone (Health app) isn't Syncing to Stridekick
What to do if the Health app on your iPhone isn’t syncing with Stridekick
Written by
Stridekick Team
Updated over a week ago
My Garmin isn't Syncing to Stridekick
What to do if your Garmin isn't syncing to Stridekick
Written by
Stridekick Team
Updated over a week ago
Why Can I No Longer Connect My Jawbone Device?
Why can't I sync steps from my Jawbone device
Written by
Stridekick Team
Updated over a week ago