Troubleshooting and Support

Find answers to common questions and solutions for syncing issues

20 articles in this collection
Written by Stridekick Team

Apple Watch users: An important note on active minutes

We are investigating reports of inaccurate active minute totals in Stridekick from Apple Watch users. Please read for more info.

Written by Stridekick Team
Updated over a week ago

Important updates for Samsung Health users

Stridekick’s upcoming Health Connect integration and phasing out Health Platform

Written by Stridekick Team
Updated over a week ago

Common questions

How Do I Contact Customer Support?

Follow these steps to contact our Support Team with questions about the Stridekick platform

Written by Stridekick Team
Updated over a week ago

Troubleshooting Log in and Sign up Issues in Stridekick

What to do if you're not receiving a verification code email, you're seeing an invalid login credentials error, and more

Written by Stridekick Team
Updated over a week ago

Identifying Scams or Scammers in Stridekick

When sending direct messages to friends in Stridekick, please be mindful of these tips to stay safe from scam attempts

Written by Stridekick Team
Updated over a week ago

What are Active Minutes and How Do I Earn Them?

Learn what active minutes are and how to earn them in Stridekick

Written by Stridekick Team
Updated over a week ago

How Does My Stride Length Affect My Challenge?

Learn how your stride length can impact your activity data in Stridekick

Written by Stridekick Team
Updated over a week ago

I Have an iPhone 4, 4s, 5 or 5c. What are My Options?

Learn how you can connect to Stridekick with an iPhone 4, 4s, 5, or 5c

Written by Stridekick Team
Updated over a week ago

How Does Time Zone Affect My Challenges?

Learn how time zone impacts your challenge scores in Stridekick

Written by Stridekick Team
Updated over a week ago

I Forgot My Password. How Do I Reset My Password?

Use this guide to reset your password on Stridekick

Written by Stridekick Team
Updated over a week ago

Syncing Issues

I am missing some or all of my steps for a day!

What to do if you are missing steps a day

Written by Stridekick Team
Updated over a week ago

My Fitbit isn't Syncing to Stridekick

What to try if your Fitbit isn't syncing to Stridekick

Written by Stridekick Team
Updated over a week ago

My Apple Watch isn’t Syncing to Stridekick

What to do if your Apple Watch isn’t syncing to Stridekick

Written by Stridekick Team
Updated over a week ago

Google Fit isn’t Syncing to Stridekick

What to do if Google Fit isn’t syncing with Stridekick

Written by Stridekick Team
Updated over a week ago

My Misfit isn't Syncing to Stridekick

What to do if your Misfit isn’t syncing to Stridekick

Written by Stridekick Team
Updated over a week ago

Samsung Health (via Samsung’s Health Platform) isn’t Syncing to Stridekick

What to do if Samsung Health via Samsung's Health Platform isn’t syncing with Stridekick

Written by Stridekick Team
Updated over a week ago

My Withings isn't Syncing to Stridekick

What to do if your Withings device isn't syncing to Stridekick

Written by Stridekick Team
Updated over a week ago

My iPhone (Health app) isn't Syncing to Stridekick

What to do if the Health app on your iPhone isn’t syncing with Stridekick

Written by Stridekick Team
Updated over a week ago

My Garmin isn't Syncing to Stridekick

What to do if your Garmin isn't syncing to Stridekick

Written by Stridekick Team
Updated over a week ago

Why Can I No Longer Connect My Jawbone Device?

Why can't I sync steps from my Jawbone device

Written by Stridekick Team
Updated over a week ago