Troubleshooting and Support

Find answers to common questions and solutions for syncing issues

17 articles in this collection
Written by Stridekick Team

Common questions

How Do I Contact Customer Support?

Follow these steps to contact our Support Team with questions about the Stridekick platform

Written by Stridekick Team
Updated yesterday

Troubleshooting Log in and Sign up Issues in Stridekick

What to do if you're not receiving a verification code email, you're seeing an invalid login credentials error, and more

Written by Stridekick Team
Updated yesterday

Identifying Scams or Scammers in Stridekick

When sending direct messages to friends in Stridekick, please be mindful of these tips to stay safe from scam attempts

Written by Stridekick Team
Updated yesterday

What are Active Minutes and How Do I Earn Them?

Learn what active minutes are and how to earn them in Stridekick

Written by Stridekick Team
Updated yesterday

How Does My Stride Length Affect My Challenge?

Learn how your stride length can impact your activity data in Stridekick

Written by Stridekick Team
Updated yesterday

I Have an iPhone 4, 4s, 5 or 5c. What are My Options?

Learn how you can connect to Stridekick with an iPhone 4, 4s, 5, or 5c

Written by Stridekick Team
Updated yesterday

How Does Time Zone Affect My Challenges?

Learn how time zone impacts your challenge scores in Stridekick

Written by Stridekick Team
Updated yesterday

I Forgot My Password. How Do I Reset My Password?

Use this guide to reset your password on Stridekick

Written by Stridekick Team
Updated yesterday

Syncing Issues

I am missing some or all of my steps for a day!

What to do if you are missing steps a day

Written by Stridekick Team
Updated yesterday

My Fitbit isn't Syncing to Stridekick

What to try if your Fitbit isn't syncing to Stridekick

Written by Stridekick Team
Updated yesterday

My Apple Watch isn’t Syncing to Stridekick

What to do if your Apple Watch isn’t syncing to Stridekick

Written by Stridekick Team
Updated yesterday

Google Fit isn’t Syncing to Stridekick

What to do if Google Fit isn’t syncing with Stridekick

Written by Stridekick Team
Updated yesterday

My Misfit isn't Syncing to Stridekick

What to do if your Misfit isn’t syncing to Stridekick

Written by Stridekick Team
Updated yesterday

My Withings isn't Syncing to Stridekick

What to do if your Withings device isn't syncing to Stridekick

Written by Stridekick Team
Updated yesterday

My iPhone (Health app) isn't Syncing to Stridekick

What to do if the Health app on your iPhone isn’t syncing with Stridekick

Written by Stridekick Team
Updated yesterday

My Garmin isn't Syncing to Stridekick

What to do if your Garmin isn't syncing to Stridekick

Written by Stridekick Team
Updated yesterday

Why Can I No Longer Connect My Jawbone Device?

Why can't I sync steps from my Jawbone device

Written by Stridekick Team
Updated yesterday