All Collections
Troubleshooting and Support
Troubleshooting and Support
Find answers to common questions and solutions for syncing issues
14 articles in this collection
Written by
Stridekick Team
Common questions
How Do I Contact Customer Support?
Follow these steps to contact our Support Team with questions about the Stridekick platform
Written by
Stridekick Team
Updated this week
What are Active Minutes and How Do I Earn Them?
Learn what active minutes are and how to earn them in Stridekick
Written by
Stridekick Team
Updated this week
How Does My Stride Length Affect My Challenge?
Learn how your stride length can impact your activity data in Stridekick
Written by
Stridekick Team
Updated this week
I Have an iPhone 4, 4s, 5 or 5c. What are My Options?
Learn how you can connect to Stridekick with an iPhone 4, 4s, 5, or 5c
Written by
Stridekick Team
Updated this week
I Forgot My Password. How Do I Reset My Password?
Follow these steps to reset your password in Stridekick
Written by
Stridekick Team
Updated this week
Syncing Issues
I am missing some or all of my steps for a day!
What to do if you are missing steps a day
Written by
Stridekick Team
Updated this week
My Fitbit isn't Syncing to Stridekick
What to try if your Fitbit isn't syncing to Stridekick
Written by
Stridekick Team
Updated this week
My Apple Watch isn’t Syncing to Stridekick
What to do if your Apple Watch isn’t syncing to Stridekick
Written by
Stridekick Team
Updated this week
Google Fit isn’t Syncing to Stridekick
What to do if Google Fit isn’t syncing with Stridekick
Written by
Stridekick Team
Updated this week
My Misfit isn't Syncing to Stridekick
What to do if your Misfit isn’t syncing to Stridekick
Written by
Stridekick Team
Updated this week
My Withings isn't Syncing to Stridekick
What to do if your Withings device isn't syncing to Stridekick
Written by
Stridekick Team
Updated this week
My iPhone (Health app) isn't Syncing to Stridekick
What to do if the Health app on your iPhone isn’t syncing with Stridekick
Written by
Stridekick Team
Updated this week
My Garmin isn't Syncing to Stridekick
What to do if your Garmin isn't syncing to Stridekick
Written by
Stridekick Team
Updated this week
Why Can I No Longer Connect My Jawbone Device?
Why can't I sync steps from my Jawbone device
Written by
Stridekick Team
Updated this week
