Troubleshooting and Support

Find answers to common questions and solutions for syncing issues

17 articles in this collection
Written by Stridekick Team

Common questions

How Do I Contact Customer Support?

Follow these steps to contact our Support Team with questions about the Stridekick platform

Written by Stridekick Team
Updated over a week ago

Troubleshooting Log in and Sign up Issues in Stridekick

What to do if your email isn't recognized, you're not receiving a verification code email, and more

Written by Stridekick Team
Updated over a week ago

What are Active Minutes and How Do I Earn Them?

Learn what active minutes are and how to earn them in Stridekick

Written by Stridekick Team
Updated over a week ago

How Does My Stride Length Affect My Challenge?

Learn how your stride length can impact your activity data in Stridekick

Written by Stridekick Team
Updated over a week ago

I Have an iPhone 4, 4s, 5 or 5c. What are My Options?

Learn how you can connect to Stridekick with an iPhone 4, 4s, 5, or 5c

Written by Stridekick Team
Updated over a week ago

How Does Time Zone Affect My Challenges?

Learn how time zone impacts your challenge scores in Stridekick

Written by Stridekick Team
Updated over a week ago

I Forgot My Password. How Do I Reset My Password?

Use this guide to reset your password on Stridekick

Written by Stridekick Team
Updated this week

Syncing Issues

I am missing some or all of my steps for a day!

What to do if you are missing steps a day

Written by Stridekick Team
Updated over a week ago

My Fitbit isn't Syncing to Stridekick

What to try if your Fitbit isn't syncing to Stridekick

Written by Stridekick Team
Updated over a week ago

My Apple Watch isn’t Syncing to Stridekick

What to do if your Apple Watch isn’t syncing to Stridekick

Written by Stridekick Team
Updated over a week ago

Google Fit isn’t Syncing to Stridekick

What to do if Google Fit isn’t syncing with Stridekick

Written by Stridekick Team
Updated over a week ago

My Misfit isn't Syncing to Stridekick

What to do if your Misfit isn’t syncing to Stridekick

Written by Stridekick Team
Updated over a week ago

My Withings isn't Syncing to Stridekick

What to do if your Withings device isn't syncing to Stridekick

Written by Stridekick Team
Updated over a week ago

My iPhone (Health app) isn't Syncing to Stridekick

What to do if the Health app on your iPhone isn’t syncing with Stridekick

Written by Stridekick Team
Updated over a week ago

My Garmin isn't Syncing to Stridekick

What to do if your Garmin isn't syncing to Stridekick

Written by Stridekick Team
Updated over a week ago

Why Can I No Longer Connect My Jawbone Device?

Why can't I sync steps from my Jawbone device

Written by Stridekick Team
Updated over a week ago

Garmin Outage FAQ

Important updates for Garmin users

Written by Stridekick Team
Updated over a week ago