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Troubleshooting and Support

Troubleshooting and Support

Find answers to common questions and solutions for syncing issues.

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8 articles in this collection
Written by Stridekick Team and Susana
Accessing your account

How do I change my password?

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Written by Stridekick Team
Updated over a week ago

I forgot/need to reset my password!

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Written by Stridekick Team
Updated over a week ago
Troubleshooting Syncing

My Fitbit isn't syncing to Stridekick

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Written by Stridekick Team
Updated over a week ago

Why aren't my Garmin steps syncing?

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Written by Stridekick Team
Updated over a week ago

I am missing some or all of my steps for a day!

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Written by Stridekick Team
Updated over a week ago
Frequently Asked Questions

Can I connect via SHealth ?

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Written by Stridekick Team
Updated over a week ago

What happened to Jawbone?

Why can't I sync steps from my Jawbone device?
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Written by Susana
Updated over a week ago

I have a iPhone 4, 4s, 5 or 5c, what are my options?

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Written by Stridekick Team
Updated over a week ago