💡 When should I use this?
Use this when:
Someone says “my steps aren’t showing”
You want to verify they are syncing
You’re reviewing engagement or progress
You're trying to connect a username to someone's full name
🛠️ How to view activity logs
Go to challenge page
Scroll to the participant table
Filter by last sync date or device brand
⚠️ No activity?
If you see nothing in the last synced column (-)
This is your #1 troubleshooting tool before escalating to support.
Encourage the user to connect a device and troubleshoot syncing first.