🔄 How Syncing Works
If you’ve already connected Samsung Health → Health Connect → Stridekick, your steps will sync automatically.
Your data moves in this order:
Samsung Health → Health Connect → Stridekick
Samsung Health collects data from your phone or Galaxy Watch.
Health Connect securely shares that data with Stridekick.
Stridekick displays your steps and progress in challenges.
💡 Syncs aren’t instant — they depend on when Samsung Health last updated.
🕓 When Your Data Syncs
Samsung Health sends updates to Health Connect (and then Stridekick) when you:
Reconnect your Galaxy Watch to your phone
Open Samsung Health on your phone
Pull down to refresh the Samsung Health home screen
💡 After that, open Stridekick to refresh your challenge data.
📊 What to Expect from Samsung Health
✅ Steps: Usually shared reliably if permissions are enabled.
⚠️ Distance: Often unpredictable — Samsung Health does not always send distance data through Health Connect unless you log an exercise (like a walk or run).
❌ Active Minutes: Not supported — Health Connect does not send this data type.
Heads up: This is a Samsung Health limitation, not a Stridekick issue.
🧠 Our Recommended Setup
Because Samsung Health doesn’t always share distance data consistently, we recommend connecting Google Fit in addition to Samsung Health.
Use Samsung Health for steps
Use Google Fit for distance
Health Connect will merge the two automatically so Stridekick receives complete data
This setup gives you the most accurate results across both steps and distance.
🏃♀️ How to Log an Exercise in Samsung Health
To make sure distance data is shared:
Open the Samsung Health app.
Tap Exercise.
Choose your activity type (e.g., Walk, Run, Bike).
Tap Start to begin tracking.
👉 Need more help? See Samsung’s guide: How do you log an exercise in Samsung Health?
🧩 Sync Checklist
If your steps aren’t showing up:
Check permissions:
Open Health Connect → App permissions → make sure both Samsung Health and Stridekick have all permissions ON.Refresh Samsung Health:
Open the app and swipe down on the home screen.Refresh Stridekick:
Open Stridekick to trigger a sync.Check your internet connection.
🧠 Pro Tip: Force a Fresh Sync
If you notice a delay:
Refresh Samsung Health.
Wait 1–2 minutes.
Open Stridekick again.
Your latest steps should appear after this refresh.
❗ Still Need Help?
If syncing still isn’t working:
Restart your phone
Check for app updates in the Play Store
Visit our troubleshooting guide or contact Stridekick Support with screenshots of your Health Connect permissions
👉 Haven’t connected Samsung Health yet? Follow our setup guide here.