Troubleshooting and Support
Find answers to common questions and solutions for syncing issues
By Stridekick1 author20 articles
Important updates for Samsung Health users
New user guide for Fitbit users
How Do I Contact Customer Support?
Troubleshooting Log in and Sign up Issues in Stridekick
Identifying Scams or Scammers in Stridekick
What are Active Minutes and How Do I Earn Them?
How Does My Stride Length Affect My Challenge?
I Have an iPhone 4, 4s, 5 or 5c. What are My Options?
How Does Time Zone Affect My Challenges?
I Forgot My Password. How Do I Reset My Password?
I am missing some or all of my steps for a day!
My Fitbit isn't Syncing to Stridekick
My Apple Watch isn’t Syncing to Stridekick
Google Fit isn’t Syncing to Stridekick
Samsung Health (via Samsung’s Health Platform) isn’t Syncing to Stridekick
My Withings isn't Syncing to Stridekick
My iPhone (Health app) isn't Syncing to Stridekick
My Garmin isn't Syncing to Stridekick
Why Can I No Longer Connect My Jawbone Device?
Why Can I No Longer Connect My Misfit Device?