If your Apple Watch isn’t syncing to Stridekick and you’ve already learned how to sync your Apple Watch to Stridekick, you’ll need to determine whether activity data is correct in Apple Health. Stridekick pulls your activity data from the Health app because it aggregates steps from your watch and phone.
Steps, distance, and minutes data should be correct here:
Activity Data isn’t Correct
If steps, distance, and minutes data in Apple Health don’t match your watch, you may need to adjust your source priorities:
- Open the Health app
- Tap your step count for today
- Scroll down and tap "Data Sources & Access"
4. Tap "Edit" at the top right corner
5. Use the lines next to your watch and iPhone to move your watch on top
6. Click "Done" at the top right to save your changes
Once your source priorities are adjusted, your Apple Watch should be on the top.
Activity Data is Correct
If steps, distance, and minutes data are correct in Apple Health but aren’t showing in Stridekick, you may need to confirm that you’ve given Stridekick access to steps data:
- Open your phone's Settings > Privacy > Health > Stridekick
- Make sure all options are toggled "On" or are highlighted in green
Need More Help?
If your source priorities are adjusted, you’ve allowed Stridekick to access your data, and you’re still having trouble syncing, please reach out to our Support Team by clicking the orange chat icon at the bottom right of your screen for more help.