Please review this list of frequently asked questions for our upcoming holiday support coverage.
When will Stridekick support be available?
The Stridekick team will be offline Dec 25, 2023 - Jan 1, 2024. During this time, the Stridekick technical support team will be online on the following dates from 9am-5pm CST to answer any support inquiries:
Tuesday, Dec 26, 2023
Friday, Dec 29, 2023
Note: Support coverage during these hours is not a live chat, but we will reply to inquires received as soon as we are able to.
Can I submit a question when support is not online?
Yes! If you submit a question outside of these hours, our support team will get back to you when they are online again.
What if I have a challenge starting January 1, 2024?
Not to worry! Our support team will return January 2nd and will be happy to assist. If you are having trouble setting up your account or syncing, our support team can assist with ensuring activity data is synced for the dates of your challenge.
How do I contact Stridekick support?
Learn how to submit a question to the Stridekick support team here.