🔄 How Stridekick Syncing Works
Stridekick pulls your steps from your device’s cloud—not directly from your device.
This means your steps must first sync to your device’s app (like Fitbit, Garmin, etc.) before Stridekick can fetch them.
We check your device’s cloud about every 10 minutes to look for new data from the last 7 days. When you tap 🔄 Sync in Stridekick, you’re doing a “force sync”—that tells us to check the cloud right now.
⚠️ If you go a few days without syncing your device’s app, you might miss steps in Stridekick. We do this to encourage consistent syncing—challenges are more fun when everyone’s up to date!
📲 Step 1: Make Sure You’re Using the Latest Version of Stridekick
Before troubleshooting syncing issues, double-check that you're on the latest version of the app.
The easiest way to do this? Delete the app and redownload it from the App Store or Google Play.
This ensures you have access to all the latest bug fixes and improvements.
🕒 Step 2: Check Your Time Zone
An incorrect time zone can throw off your sync timing. Let’s double-check:
On the Stridekick App:
Open your Dashboard
Tap the menu bars (☰) in the top left corner
Select Settings
Scroll to the Time zone field and tap to adjust if needed
🛠 Step 3: Still Missing Steps?
If you're on the latest version, the time zone looks right and you’ve synced to your device app, but steps are still missing, we can help!
💬 Message our Support Team — just tell us:
The email on your Stridekick account
Which device you're using
The date(s) you’re missing steps for
We're happy to take a look!