š How Stridekick Syncing Works
Stridekick pulls your steps from your deviceās cloudānot directly from your device.
This means your steps must first sync to your deviceās app (like Fitbit, Garmin, etc.) before Stridekick can fetch them.
We check your deviceās cloud about every 10 minutes to look for new data from the last 7 days. When you tap š Sync in Stridekick, youāre doing a āforce syncāāthat tells us to check the cloud right now.
ā ļø If you go a few days without syncing your deviceās app, you might miss steps in Stridekick. We do this to encourage consistent syncingāchallenges are more fun when everyoneās up to date!
š² Step 1: Make Sure Youāre Using the Latest Version of Stridekick
Before troubleshooting syncing issues, double-check that you're on the latest version of the app.
The easiest way to do this? Delete the app and redownload it from the App Store or Google Play.
ā
This ensures you have access to all the latest bug fixes and improvements.
š Step 2: Check Your Time Zone
An incorrect time zone can throw off your sync timing. Letās double-check:
On the Stridekick App:
Open your Dashboard
Tap the menu bars (ā°) in the top left corner
Select Settings
Scroll to the Time zone field and tap to adjust if needed
š Step 3: Still Missing Steps?
If you're on the latest version, the time zone looks right and youāve synced to your device app, but steps are still missing, we can help!
š¬ Message our Support Team ā just tell us:
The email on your Stridekick account
Which device you're using
The date(s) youāre missing steps for
We're happy to take a look!