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I’m Missing Some or All of My Steps for a Day!

Don’t panic—here’s what to check if your steps are missing from Stridekick.

Stridekick Team avatar
Written by Stridekick Team
Updated this week

🔄 How Stridekick Syncing Works

Stridekick pulls your steps from your device’s cloud—not directly from your device.
This means your steps must first sync to your device’s app (like Fitbit, Garmin, etc.) before Stridekick can fetch them.

We check your device’s cloud about every 10 minutes to look for new data from the last 7 days. When you tap 🔄 Sync in Stridekick, you’re doing a “force sync”—that tells us to check the cloud right now.

⚠️ If you go a few days without syncing your device’s app, you might miss steps in Stridekick. We do this to encourage consistent syncing—challenges are more fun when everyone’s up to date!

🕒 Step 1: Check Your Time Zone

An incorrect time zone can throw off your sync timing. Let’s double-check:

On the Stridekick App:

  1. Open your Dashboard

  2. Tap the menu bars (☰) in the top left corner

  3. Select Settings

  4. Scroll to the Time zone field and tap to adjust if needed

🛠 Step 2: Still Missing Steps?

If your time zone looks right and you’ve synced to your device app, but steps are still missing, we can help!

💬 Message our Support Team — just tell us:

  • The email on your Stridekick account

  • Which device you're using

  • The date(s) you’re missing steps for

We're happy to take a look!

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