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Samsung Health Isn’t Syncing to Stridekick? Let's Fix That

What to do if Samsung Health via Samsung's Health Platform isn’t syncing with Stridekick

Stridekick Team avatar
Written by Stridekick Team
Updated yesterday

If you’ve already followed the steps to connect and sync Samsung Health to Stridekick but your steps, distance, or active minutes still aren’t syncing, follow the troubleshooting steps below.


✅ If Your Activity Data Is Showing in Samsung Health:

1. Confirm You Have the Health Platform App Installed

Stridekick connects to Samsung Health via Samsung’s Health Platform app.

Requirements:

  • Must have a Samsung phone

  • Must be running Android 8.0 or higher

If you don’t meet these requirements, click here to learn about alternative options.


2. Grant Samsung Health Permission to Send Activity to Health Platform

  1. Open the Samsung Health app

  2. Tap the Menu icon > Settings > Connected services

  3. Select Health Platform

  4. Scroll to Allow to send section and toggle on Activity


3. Grant Stridekick Permission to Receive Activity from Health Platform

  1. Open your phone’s Settings

  2. Go to Apps > Samsung app settings > Health Platform > Stridekick

  3. Make sure Activity permission is toggled on


4. Check Your Time Zone Settings

Incorrect time zones can lead to syncing issues. Double-check your time zone in Stridekick:

  1. Tap the ☰ menu in the top left

  2. Select Settings

  3. Scroll to Time Zone and update if needed


5. Disconnect and Reconnect Stridekick from Health Platform

  1. Go to Settings > Apps > Samsung app settings > Health Platform > Stridekick

  2. Toggle off the Activity permission

  3. Wait a few seconds, then toggle it back on

  4. Open the Stridekick app and allow it to sync


❌ If Your Activity Data Isn’t Showing in Samsung Health:

This indicates an issue with Samsung Health itself.

👉 We recommend reviewing Samsung Health’s official troubleshooting guide to ensure your steps are being recorded correctly.


💬 Need More Help?

If:

  • Your steps are showing in Samsung Health

  • You’ve confirmed permissions in Health Platform

  • You’ve checked your time zone

  • You've read Samsung Health's Troubleshooting Guide
    …and syncing still isn’t working, please contact our Support Team — we’re happy to help!

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