If you’ve already followed the steps to connect and sync Samsung Health to Stridekick but your steps, distance, or active minutes still aren’t syncing, follow the troubleshooting steps below.
✅ If Your Activity Data Is Showing in Samsung Health:
1. Confirm You Have the Health Platform App Installed
Stridekick connects to Samsung Health via Samsung’s Health Platform app.
Requirements:
Must have a Samsung phone
Must be running Android 8.0 or higher
If you don’t meet these requirements, click here to learn about alternative options.
2. Grant Samsung Health Permission to Send Activity to Health Platform
Open the Samsung Health app
Tap the Menu icon > Settings > Connected services
Select Health Platform
Scroll to Allow to send section and toggle on Activity
3. Grant Stridekick Permission to Receive Activity from Health Platform
Open your phone’s Settings
Go to Apps > Samsung app settings > Health Platform > Stridekick
Make sure Activity permission is toggled on
4. Check Your Time Zone Settings
Incorrect time zones can lead to syncing issues. Double-check your time zone in Stridekick:
Tap the ☰ menu in the top left
Select Settings
Scroll to Time Zone and update if needed
5. Disconnect and Reconnect Stridekick from Health Platform
Go to Settings > Apps > Samsung app settings > Health Platform > Stridekick
Toggle off the Activity permission
Wait a few seconds, then toggle it back on
Open the Stridekick app and allow it to sync
❌ If Your Activity Data Isn’t Showing in Samsung Health:
This indicates an issue with Samsung Health itself.
👉 We recommend reviewing Samsung Health’s official troubleshooting guide to ensure your steps are being recorded correctly.
💬 Need More Help?
If:
Your steps are showing in Samsung Health
You’ve confirmed permissions in Health Platform
You’ve checked your time zone
You've read Samsung Health's Troubleshooting Guide
…and syncing still isn’t working, please contact our Support Team — we’re happy to help!