If the Health app isn’t syncing to Stridekick and you’ve already learned how to sync the Health app to Stridekick, you’ll first need to determine whether activity data is correct in the Health app.
Steps and distance data should be correct here (Note: Active minutes aren’t recorded by the Health app. Learn more here.):
If activity data is correct in the Health app but isn't syncing to Stridekick, please confirm that you’ve given Stridekick access to that data:
Open your phone's Settings > Privacy & Security > Health > Stridekick
Make sure all options are toggled "On" or are highlighted in green
If no steps are showing in the Health app, please make sure the pedometer function in your iPhone is on to allow steps to collect and sync to Stridekick:
Open your phone's Settings > Privacy & Security > Motion & Fitness
Make sure all options are "on" or green!
If steps from your Polar, Pebble, or Xiaomi, or other device or app aren’t showing in the Health app, then you’ll need to troubleshoot the connection between your specific device and the Health app.
Check Your Time Zone Setting
If your time zone in Stridekick isn't correct, this could be causing your syncing issues. Double-check your time zone by following the steps below:
Mobile App
From the dashboard, tap the 3 horizontal bars in the upper left corner
Tap Settings
Scroll down to the time zone field and tap to adjust if needed
Website (app.stridekick.com)
Click on your profile icon in the upper right corner
Click Settings
Scroll down to the time zone field and click to adjust if needed
Need More Help?
If you’ve confirmed your pedometer function is on, allowed Stridekick to access your data, and you're still having trouble syncing, please reach out to our Support Team by clicking the orange chat icon at the bottom right of your screen for more help.