Stridekick

Follow these steps to contact our support team with questions about the Stridekick platform

How Do I Contact Customer Support?

If you are a new Fitbit user on Stridekick, welcome! This guide provides general information to help you get started on the platform.

New user guide for Fitbit users

What to do if you're not receiving a verification code email, you're seeing an invalid login credentials error, and more

Troubleshooting Log in and Sign up Issues in Stridekick

When sending direct messages to friends in Stridekick, please be mindful of these tips to stay safe from scam attempts

Identifying Scams or Scammers in Stridekick

Learn what active minutes are and how to earn them in Stridekick

What are Active Minutes and How Do I Earn Them?

Learn how your stride length can impact your activity data in Stridekick

How Does My Stride Length Affect My Challenge?

Learn how you can connect to Stridekick with an iPhone 4, 4s, 5, or 5c

I Have an iPhone 4, 4s, 5 or 5c. What are My Options?

Learn how time zone impacts your challenge scores in Stridekick

How Does Time Zone Affect My Challenges?

Use this guide to reset your password on Stridekick

I Forgot My Password. How Do I Reset My Password?

Stridekick Team

Common questions

Find answers and get help from Intercom Support and Community Experts

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